Littleton Pipe Rescue ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use that information, and the choices you have about it.
If you have any questions about this policy, call us at (720) 555-0187 or visit our contact page.
Who We Are
Littleton Pipe Rescue is a local plumbing service based at 8214 S Wadsworth Blvd, Suite E412, Littleton, CO 80128. We operate the website at burstpiperepairlittleton.com. This privacy policy covers your use of that website and any phone communication with our team.
Information We Collect
We keep data collection simple. Here is exactly what we gather and when.
Information You Give Us Directly
When you call our phone number, we may collect:
- Your name
- Your phone number
- Your service address
- A description of the plumbing problem you need help with
- Any details you share about your home, plumbing system, or scheduling preferences
We only ask for what we need to dispatch a crew and complete the job.
Information Collected Automatically
When you visit our website, certain information is collected automatically through standard web technologies:
- Your IP address
- Your browser type and version
- The device you are using (desktop, mobile, tablet)
- The pages you view on our site
- How long you stay on each page
- The website that referred you to ours
- Your general geographic location (city or region level, not exact address)
This information is anonymous and used only to understand how visitors interact with our site so we can improve it.
Call Tracking
We may use call tracking numbers on our website to measure which pages and advertising sources bring us the most calls. If you call a tracked number, we may record the time, duration, and originating phone number of the call. We do not record the content of your call unless we specifically tell you we are doing so.
Cookies and Similar Technology
Our website uses cookies, which are small text files stored on your device. We use them for:
- Keeping the site working properly (essential cookies)
- Understanding how visitors use the site (analytics cookies)
- Measuring the effectiveness of any advertising we run
You can disable cookies in your browser settings. If you do, some parts of the site may not work as well.
How We Use Your Information
We use the information we collect for a few specific reasons:
- To respond to your service requests
- To dispatch our crew to your home
- To follow up about work we have done
- To send invoices or quotes when applicable
- To improve how our website works
- To understand which marketing efforts are working
- To comply with legal obligations
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include:
- Secure data storage with trusted providers
- Limited access for team members
- Encryption where appropriate
- Regular review of our security practices
That said, no method of transmission over the internet is 100 percent secure. We do our part, but we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your information only as long as needed for the purposes described in this policy. Typical retention periods:
- Service records: 7 years (for warranty and legal purposes)
- Website analytics data: 26 months
- Call records: 12 to 24 months
- Email correspondence: As long as needed, then deleted
We may keep certain information longer if required by law or for legitimate business purposes.
Your Choices and Rights
You have control over your information. You can:
Opt Out of Marketing Communication
If you receive any marketing calls, texts, or emails from us and want them to stop, just tell us. We will remove you from our outreach list.
Request Information About Your Data
You can ask what information we have about you by calling us or writing to our address.
Request Deletion of Your Data
You can ask us to delete the personal information we hold about you. We will do so unless we are required to keep it for legal or legitimate business reasons.
Opt Out of Cookies
You can disable cookies in your browser settings. Instructions depend on which browser you use.
Colorado Residents
Under Colorado law, you have specific privacy rights including the right to access, correct, delete, and port your personal information. Call us at (720) 555-0187 to exercise any of these rights.
Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately and we will delete it.
Third Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before sharing any information with them.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes will be noted at the top of the page for a reasonable time after the change.
Your continued use of our website or services after any update means you accept the new policy.
Contact Us About Privacy
Have questions about this policy? Want to exercise any of your rights? Need to report a privacy concern?